Privacy Policy

Last Updated: September 12, 2025

Towan Isom (“Towan,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or opt in to receive SMS (Short Message Service) communications. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information
  • Name, email address, phone number, mailing address, or other identifiers you provide through forms, subscriptions, or account registrations.
  • Information you provide voluntarily, such as survey responses, inquiries, or preferences.

• Automatically Collected Information
  • IP address, browser type, operating system, referring URLs, and browsing activity on our site.
  • Cookies, pixels, and similar technologies to analyze site usage and improve functionality.

• SMS-Specific Information
  When you opt in to SMS communications, we may collect:
  • Phone number (required for sending messages).
  • Optional information such as your name or email, if provided during sign-up.
  • SMS metadata including message history, delivery status, and interaction data (e.g., replies).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our website and services.
• To send newsletters, updates, and marketing communications you opt into.
• To personalize your experience and deliver relevant content.
• To comply with legal obligations or enforce our terms of service.

SMS-Specific Use Cases:

• Sending SMS notifications, alerts, or promotional and informational messages according to your preferences.
• Responding to your inquiries via SMS.
• Monitoring and improving SMS delivery and engagement.
• Meeting legal and regulatory requirements.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information as follows:

• Service Providers: With trusted third-party vendors who assist with hosting, analytics, marketing, and SMS delivery (e.g., Rhode Island Telephone, text-em-all.com, IEM). These providers are contractually obligated to safeguard your data.
• Legal Compliance: When required by law, regulation, or legal process (e.g., subpoenas or court orders).
• Business Transfers: In connection with mergers, acquisitions, or asset transfers.

We will never sell, rent, or share your SMS opt-in information with third parties for marketing purposes.

4. Your Choices and Rights

• Email Communications: You may unsubscribe at any time using the link provided in our emails.
• SMS Communications:
  • Reply “STOP” to any SMS to unsubscribe.
  • Contact us at towan@isomglobal.com
• Cookies: You may disable cookies in your browser settings, though this may affect site functionality.

5. Data Retention and Security

• We retain personal and SMS-related data only as long as necessary for business, operational, or legal purposes.
• Industry-standard safeguards, such as encryption and secure storage, are used to protect your information.
• While we take steps to secure your data, no method of transmission or storage is 100% secure.

6. Links to Third-Party Websites

Our website may link to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

7. Children’s Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take steps to delete it.

8. SMS Policy Compliance

A link to this Privacy Policy—including SMS provisions—will be included in all SMS opt-in forms and initial messages to ensure compliance with applicable SMS marketing standards.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated Date.” Continued use of our services after changes means you accept the updated policy.

10. Contact

For questions or concerns about this Privacy Policy, please email towan@isomglobal.com